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Experience is a great teacher and understanding how others manage 1-star reviews will help any business or provider be prepared when the less than stellar review strikes. Recently, we received call from a client who wanted to know if there was a way to remove a negative Google review. Quick answer? Maybe. Let’s discuss why…
By James Benson Second of three articles. Following the implementation of a successful virtual patient management pilot, QM2 moved forward with lessons learned and developed patient engagement strategies focusing on the right patient, the right intervention, at the right time, through the RIGHT channel. “When something really great happens, what do you do? You share…
By James Benson What started as an approach helping an audiology practice stay in business last spring, has become a beacon for expanded patient engagement and growing sales. It happened to almost everyone. Patients stopped calling, aware that ‘non-essential’ services were shut down. And, while patients were still suffering, practices were furloughing staff and struggling…
Virtual visits expand clinical reach and deepen patient engagement. Well-organized virtual visit programs deepen connections with patients leading to better outcomes and revenue. Why new Virtual Visit channels are important? A well-planned virtual visit program eliminates visit barriers. No-show research and studies on patient visit patterns highlight that patients often do not call when they…
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