Winds of Change, Impacting Patients with Virtual Patient Management. Part 2 of 2.
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Winds of Change, Impacting Patients with Virtual Patient Management. Part 2 of 2.

By James Benson Second of three articles.   Following the implementation of a successful virtual patient management pilot, QM2 moved forward with lessons learned and developed patient engagement strategies focusing on the right patient, the right intervention, at the right time, through the RIGHT channel. “When something really great happens, what do you do?  You share…

Innovation in the Face of Change. Virtual Visits & Audiology. Part 1 of 2.
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Innovation in the Face of Change. Virtual Visits & Audiology. Part 1 of 2.

By James Benson What started as an approach helping an audiology practice stay in business last spring, has become a beacon for expanded patient engagement and growing sales. It happened to almost everyone.   Patients stopped calling, aware that ‘non-essential’ services were shut down.  And, while patients were still suffering, practices were furloughing staff and struggling…

Virtual Visits: Maximizing Your Patient Schedule to Drive Non-Surgical Revenue
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Virtual Visits: Maximizing Your Patient Schedule to Drive Non-Surgical Revenue

Virtual visits expand clinical reach and deepen patient engagement. Well-organized virtual visit programs deepen connections with patients leading to better outcomes and revenue. Why new Virtual Visit channels are important? A well-planned virtual visit program eliminates visit barriers. No-show research and studies on patient visit patterns highlight that patients often do not call when they…

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