Winds of Change, Impacting Patients with Virtual Patient Management. Part 2 of 2.
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Winds of Change, Impacting Patients with Virtual Patient Management. Part 2 of 2.

By James Benson Second of three articles.   Following the implementation of a successful virtual patient management pilot, QM2 moved forward with lessons learned and developed patient engagement strategies focusing on the right patient, the right intervention, at the right time, through the RIGHT channel. “When something really great happens, what do you do?  You share…

Innovation in the Face of Change. Virtual Visits & Audiology. Part 1 of 2.
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Innovation in the Face of Change. Virtual Visits & Audiology. Part 1 of 2.

By James Benson What started as an approach helping an audiology practice stay in business last spring, has become a beacon for expanded patient engagement and growing sales. It happened to almost everyone.   Patients stopped calling, aware that ‘non-essential’ services were shut down.  And, while patients were still suffering, practices were furloughing staff and struggling…

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